Sammi CheninStartup CentralDefining the customer journey with better data-based decision makingThis year has shown us just how important it is to adapt to emerging behaviors. And understanding new journeys means analyzing and…Oct 13, 2020Oct 13, 2020
Sammi CheninStartup CentralThe human guide to WFH: 6 lessons for leading remote teamsAt this stage, most tech companies have successfully transitioned to remote work. And most people’s newsfeeds on LinkedIn during the last…Sep 25, 2020Sep 25, 2020
Sammi CheninStartup CentralBye-bye, bias: How CodeSignal is removing bias from the hiring processCo-Founder of Code Signal, Sophia Baik, chats with Ryan Nichols of Zendesk, about avoiding biases in recruitment and using customer…Sep 15, 2020Sep 15, 2020
Sammi CheninStartup Grind70% of Startups Don’t Have a CX Strategy — Do You?If you’re a startup founder and you haven’t quite thought about customer support, you’re not alone. Here’s how fast-growing startups use CX.Aug 25, 2020Aug 25, 2020
Sammi CheninStartup CentralHow practicing vulnerability can be critical for CX successWe asked Calm, Coffee Meets Bagel, and Hinge how they practice vulnerability both directly with customers and their teams.Jul 13, 2020Jul 13, 2020
Sammi CheninStartup CentralLeading with compassion: Tips for managers navigating crisisRead how Bunch.ai and Monday.com discuss the ways that management at startups can lead their teams during turbulent times with compassion.Jul 13, 2020Jul 13, 2020
Sammi CheninStartup CentralHow Customers Can Be Your Way Into YCRead insights from Kat Mañalac, Partner at Y Combinator, on how to get into one of the most sought-after accelerator program.Mar 10, 2020Mar 10, 2020
Sammi CheninStartup CentralCulture Shock: What It Really Means to be a Global StartupGuest Author: Pia Benthien, Brand Manager at Wunder MobilityJan 24, 2020Jan 24, 2020
Sammi CheninStartup CentralAcquiring Customers Without the Big Brand RecognitionYour first few customers are special. See how to acquire those first customers through brand awareness strategies by Gainsight.Jan 22, 2020Jan 22, 2020
Sammi ChenWhy Founders Should Be Looking at Their Metrics From The BeginningFor any type of company, metrics play an important role in understanding the direction in which the business is headed.Dec 3, 2019Dec 3, 2019