At this stage, most tech companies have successfully transitioned to remote work. And most people’s newsfeeds on LinkedIn during the last six months were flooded with work from home guides and tips. …

Many companies that search for new talent reach for impressive resumes or candidates fresh out of Ivy League universities. This means they miss out on thousands of candidates with skills that haven’t seen the light of day. A level playing field not only removes social hurdles, but it also opens…

If you’re a startup founder and you haven’t quite thought about customer support, you’re not alone. A recent survey of startup founders and decision-makers shows that less than ⅓ have a formal strategy for support in place. …

Customer support performance comes down to a long-standing formula: the number of tickets resolved, the speed of resolution, and customer satisfaction (CSAT) scores. But for lifestyle and dating apps there’s an extra layer — acknowledging and offering vulnerability. …

The past few months have undeniably transformed the way we socialize, work, and lead. In our latest Startup Central Virtual Meetup with CX Industry Leaders, we discuss the ways that management at startups can lead their teams during turbulent times with compassion. From practicing self-care to motivating teams, we asked…

There is no doubt that Y Combinator (YC) is one of the most sought-after accelerator startup programs, with notable alumni such as DropBox, Segment, and Stripe. So what does it take to get into YC, let alone have your application to the program stand out? On our latest Startup Central…

Guest Author: Pia Benthien, Brand Manager at Wunder Mobility — The lessons learned from launching a European mobility company in the U.S. market, and the unexpected challenges that arise from a branding standpoint This past September, Wunder Mobility decided to expand to the United States and open a new office in Los Angeles. …

Your first few customers are special. They are the users that make you feel accomplished because all your hard work is being recognized for the purpose it was supposed to fulfill. As you begin to grow your startup, it is a tough journey to find those first customers. On our…

Guest Author: Ilia Markov, Content Marketing Manager at ChartMogul — For any type of company, metrics play an important role in understanding the direction in which the business is headed. None more so than subscription companies where you have to spend money to acquire customers, only to make it up (and make a profit) at a later stage. That’s why…