…astery, and control. The closer people get to a goal, the more they are motivated to accomplish it. The systems we design should inform users clearly of their location within the system, their status, and the tasks in front of them.
If possible, our product should figure out the right path for people instead of making them choose. If we have to make them choose, try to minimize the number of choices, and provide recommended solut…
…ing this, though, you don’t want to be doing this too early in the design challenge, and not at the fag end either. This will help to narrow down the problem and provide a focus to design for.