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Samuel Hulick
Samuel Hulick

14.5K Followers

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May 17, 2017

Your Onboarding Deserves a Super Boost!

It’s so challenging, isn’t it? You bust your hump to create a category-defining product with hockey-stick growth, you constantly roll out new features, throw piles of cash toward Facebook ads, and work overtime to get people to sign up for said product. And then what happens? ~~~ Whoosh ~~~ What’s that sucking sound? It’s…

Onboarding

6 min read

Your Onboarding Deserves a Super Boost!
Your Onboarding Deserves a Super Boost!
Onboarding

6 min read


Published in

UX of User Onboarding

·May 2, 2017

How to Bulletproof Your User Onboarding

Don’t let fragile user onboarding ruin your UX — In 2006, I made a big decision: I resolved to throw everything I had into pursuing a career in software design. I’d been handcrafting GeoCities-like websites for myself and others since the late ’90s, but now I wanted to get serious about it. I hit the books hard and was…

Design

9 min read

Bulletproof User Onboarding
Bulletproof User Onboarding
Design

9 min read


Apr 5, 2017

Let’s Make Your Onboarding Wonderful!

“Whoa, there’s a workshop for user onboarding?” Yes, there is! Ever feel like your hard-earned signups aren’t sticking around as long as they could be? Or that your onboarding experience isn’t quite right, but you’re just not sure how to improve it? This workshop is designed to make you SUPER smart with all of that. “And you’re teaching it?” Yep, this…

Onboarding

4 min read

Let’s Make Your Onboarding Wonderful!
Let’s Make Your Onboarding Wonderful!
Onboarding

4 min read


Mar 6, 2017

Product People, Mind the Gap!

Ask yourself a simple question and create a product that people love. — An elementary school teacher of mine once assigned us an exercise that seemed simple on the surface, but turned out to be surprisingly complex. It also wound up informing my entire philosophy on creating software. The assignment’s simple-seeming description was this: “Write out each of the steps involved in making…

Design

12 min read

Product People, Mind the Gap!
Product People, Mind the Gap!
Design

12 min read


Jan 24, 2017

Is Your Software Wearing Too Much Makeup?

When I was a kid, I saw an episode of Full House that in a small, weird way, helped make me the designer I am today. The episode involved D.J. going to middle school for the first time. …

Software

4 min read

Is Your Software Wearing Too Much Makeup?
Is Your Software Wearing Too Much Makeup?
Software

4 min read


Published in

Interconnections

·Dec 8, 2016

Day for Night

Or: Why I Don’t Keep Office Hours — I reside in Portland, OR, which means I live in the Pacific Time Zone. However, I don’t really “live” on Pacific Time Zone hours. The hours I keep are more like someone from Tokyo. In fact, no matter where on Earth I live, the hours I keep are more like…

Sleep

6 min read

Day for Night
Day for Night
Sleep

6 min read


Nov 30, 2016

We Are No Strangers

*deep breath* *pause* Ok let’s do this. I’m a UX designer, and I find a lot of satisfaction in my work because it’s all about making software better at helping people improve their lives. And, I like to think, it plays a small part in making the world better itself. …

Relationships

6 min read

We Are No Strangers
We Are No Strangers
Relationships

6 min read


Published in

Interconnections

·Jun 21, 2016

Terra Infinitum

I was flying to Europe when I noticed something strange and seemingly inconsequential. The seatback in front of me had an interactive screen set to “flight tracker” mode, aka the “watch a tiny icon of your airplane fly across a globe, Indiana Jones style” view. One of these kind of…

Travel

6 min read

Terra Infinitum
Terra Infinitum
Travel

6 min read


Published in

The Customer Service Blog By Help Scout

·Mar 15, 2016

Lifecycle Emails Are Magic Pixie Dust for User Onboarding

Unless your product is eyebrow-raisingly basic, there’s a very, very good chance that a new user won’t get to experience all the value you have to offer in their very first sitting. And since user onboarding isn’t merely the process of introducing your new signups to your product’s features, but…

Growth

7 min read

Lifecycle Emails Are Magic Pixie Dust for User Onboarding
Lifecycle Emails Are Magic Pixie Dust for User Onboarding
Growth

7 min read


Feb 29, 2016

Slack, I’m Breaking Up with You

“Revolutions have never lightened the burden of tyranny; they have only shifted it to another shoulder.” — George Bernard Shaw Hey there, Slack. This won’t be easy, but it’s for the best. As you and I both know, things started out so wonderfully. …

Design

10 min read

Slack, I’m Breaking Up with You
Slack, I’m Breaking Up with You
Design

10 min read

Samuel Hulick

Samuel Hulick

14.5K Followers

I turn web experiences into better life experiences.

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