I notice that the word “bot” is becoming the latest red-hot piece of tech lingo, yet it is rarely ever defined. What is a bot?
Mark Zuckerberg has said that Facebook thinks a new product is ready to become a real business only once it has 1…www.bloomberg.com
I watched this, and after you wade through all the tech lingo, it says bots are: text, buttons, “UI”, and video. And this just reinforces what I’ve noticed, that Facebook is obsessed with algorithms.
So a bot is essentially an algorithm to try to automate customer service, much like how you get a “bot” when you call up your bank and the “robot” asks you to speak your responses to a list of predefined questions.