Chat Bots Aren’t a Fad. They’re a Revolution.
Chris Messina
1.2K53

I notice that the word “bot” is becoming the latest red-hot piece of tech lingo, yet it is rarely ever defined. What is a bot?

I watched this, and after you wade through all the tech lingo, it says bots are: text, buttons, “UI”, and video. And this just reinforces what I’ve noticed, that Facebook is obsessed with algorithms.

So a bot is essentially an algorithm to try to automate customer service, much like how you get a “bot” when you call up your bank and the “robot” asks you to speak your responses to a list of predefined questions.

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