Become a member
Sign in
Sander Kruitwagen
Sander Kruitwagen

Sander Kruitwagen

13 Following
5 Followers
  • Profile

  • Claps

  • Highlights

Highlighted by Sander Kruitwagen

See more

From 9 Principles of Service Design by Chris Kiess

…ing on behalf of organizational policies and systemic process put in place via those same policies. The problem with bad service design stems from systemic failures and flaws.

From 9 Principles of Service Design by Chris Kiess

But what is service design? According to Nielsen Norman, service design is: The activity of planning and organizing a business’s resources (people, props, and processes) in order to (1) directly improve the employee’s experience, and (2) indirectly, the customer’s experience.

From Demystifying design: why business has difficulty understanding design and design finds it difficult… by julimata

Designers alone will not create the product — they are there to help guide the process, to regulate creativity driven thinking, to maximize its potential, to limit the ways it can be abused or misused, to help shape the final form of interactions, interfaces, experiences — but ultimately it has to be a co-creation with business owners.

Claps from Sander Kruitwagen

See more

The Chief Decentralisation Officer — laugh now, but she will be in your company in the next 5 years

Arno Laeven

Designing the delivery of the future — An example of Vision in Product Design (ViP) being used

David Güiza Caicedo

Hou nou eens op over blockchain

Arno Laeven