IBM Watson AIOps wins two Indigo 2022 Design Awards
As designers, we set a high bar for the user experiences that are implemented in the products we design for. When product teams are negotiating release content, we often hear terms like MVP (Minimum Viable Product) and MVE (Minimum Viable Experience). In Automation IBM Design, we strive to deliver an experience that goes beyond the minimum, beyond merely usable, we strive for excellence.
Our IBM Cloud Pak® for Watson AIOps design team has been recognized for their pursuit and delivery of excellence, earning two 2022 Indigo Design Awards. The team received a Gold in the Digital Tools and Utilities category, and a Silver in the UX, Interface & Navigation category.
The issue resolution is a signature experience within Watson AIOps. Issue resolution helps IT Administrators, Site Reliability Engineers (SREs) and IT Operators confidently assess, diagnose, resolve, and avoid problems before they become outages affecting their customers or employees. More data means more information to monitor for users; in today’s world, this amount of information is insurmountable for a human to process. Assistance is needed to bring in Artificial Intelligence (AI) to help proactively identify and alert humans to issues before they become a problem. Watson AIOps deploys advanced, explainable artificial intelligence across applications, services, and infrastructure to help humans do their jobs better.
Our design team used design-thinking methods to align around a shared vision, focusing on the needs our our users and how they could overcome the pain points they have identified in their current experiences with issue resolution. Working iteratively in sprints, teams outlined user journeys and low-fidelity mockup prototypes to help incorporate user feedback and insights while our user research team conducted contextual interviews and observations. The team was able to iterate and refine the Issue Resolution experience so that we could successfully understand and deliver an amazing experience for our users.
Congratulations to Steve Kim, Jay Cagle, Rene Rodriguez, Britta Binning, Marcie Corral, Brad Eller, Brian Le, Colin Butler, Guy Loret de Mola, Holly King, Jason Groves, and Keith Posner.
