Sanjay Kalra – Medium

Sanjay Kalra

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Sanjay Kalra

How Siri On iPhone 4s Started The Conversational AI Revolution

In just over a decade since Apple introduced Siri on iPhone 4s, Conversational AI has come a long way indeed. From Siri and Google…

Dec 16, 2021

How Siri On iPhone 4s Started The Conversational AI Revolution

Dec 16, 2021

Sanjay Kalra

AI-Augmented Humans = Better Customer Experience

Over the holidays I’d shared my thoughts on how enterprises could maximize their benefits from deploying #ConversationalAI. Today, I’d like…

Jan 13, 2022

AI-Augmented Humans = Better Customer Experience

Jan 13, 2022

Sanjay Kalra

Conversational Customer Engagement in the Age of California Consumer Privacy Act (CCPA) and…

2020 has been full of challenges for businesses of all sizes, and for every business function, all over the globe. But marketers in…

Aug 22, 2020

Conversational Customer Engagement in the Age of California Consumer Privacy Act (CCPA) and…

Aug 22, 2020

Sanjay Kalra

The Future Of Work in PostCovid19 World Is Remote!

But do we have the technologies and support in place to make remote workers productive?

Jun 28, 2020

The Future Of Work in PostCovid19 World Is Remote!

Jun 28, 2020

Sanjay Kalra

Customer Experience during the COVID19 pandemic.

I know, when companies everywhere are struggling to keep their heads above water in view of the global coronavirus pandemic, it is…

Mar 18, 2020

Customer Experience during the COVID19 pandemic.

Mar 18, 2020

Sanjay Kalra

From OmniChannel to UniChannel — can Virtual Assistants fundamentally change how Customer Service…

Smart Speaker installed base in US is growing at 40% annually, with almost 67 million of the total US adult population of 253 million…

Mar 16, 2020

From OmniChannel to UniChannel — can Virtual Assistants fundamentally change how Customer Service…

Mar 16, 2020

Sanjay Kalra

Sanjay Kalra

Helping my customers navigate Digital Disruption by harnessing AI, ML, Robotic Automation & Analytics. *All tweets & opinions are personal. Pronouns: He/Him/His

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