sanjeev nairBuilding ‘Usable’ AI assistants.How enterprises can build scalable chatbots for employees and customers.Jan 16, 2020Jan 16, 2020
sanjeev nairChatbot essentials 3— context handling.A key capability for any chatbot powered by NLP, context enables human like free flowing conversations at scale.Oct 9, 2019Oct 9, 2019
sanjeev nairA chatbot state of mindSome thoughts into designing scalable conversational AIAug 30, 2019Aug 30, 2019
sanjeev nairWhat ails Customer support?How listening to your users is a skill often overlooked by businesses when it comes to customer service, & technology could change that.Jul 26, 2019Jul 26, 2019
sanjeev nairAI is not about technology.. or business.A few thoughts on what makes for an effective enterprise AI NLP application strategy.Sep 19, 2018Sep 19, 2018
sanjeev nairA peek into the mind of a bot.With a lot of buzz around bots, AI and the immediate future poised to adopt automation across many areas, it was just a matter of time that…Aug 4, 2016Aug 4, 2016
sanjeev nairBuilding Customer Loyalty with Artificial IntelligenceIn an age where there are countless number of posts and articles announcing the end of customer loyalty, we see things a bit differently.Mar 24, 2016Mar 24, 2016
sanjeev nairUser Experience Insights — Why Emotions are at the heart of great UX.To all those designers and UX teams hammering at building infallible experiences in e-commerce, sharing some insights from our journey at…Mar 8, 2016Mar 8, 2016
sanjeev nairHow UX makes coffee so much better.It was at a recent design conference at the California Academy of Arts, San Francisco, during a discussion on the sidelines, that I was…Feb 23, 2016Feb 23, 2016