COVID-19: 5 Human-Centered Design Principles to Guide Leaders in a Crisis

COVID-19 has rapidly changed the world, forcing leaders — whether political, professional, or educational — to make quick decisions and problem solve under unfamiliar and constantly shifting conditions.

These decisions will have a long-term impact on the health, financial well-being, and governance of a wide range of stakeholders. Leaders are no strangers to designing an organization to succeed in the face of uncertainty, but now more than ever, leaders need to put people at the heart of their decision-making processes.

In a world where we have no control over the pandemic and basic human needs of safety, social belonging, and…