Patrick, your article has a very similar title to one I co-authored in 2016 and I see that you used the graphic that I created for my article, and did not credit me.
People with “UX” in their job titles must get comfortable with the idea that they’re design educators and advocates in their organizations. Their hand to the mouse doesn’t control the experience. What they, as UX designers, can impart to other people without UX in their job title is crucial to creating an awesome experience.
This idea of chatbots escalating to a human is really important in the experience of the interaction. But, there’s another important escalation point. I think it’s crucial that chat agents know when to escalate a chat from being a chat to an actual phone call. Sometimes you go back and forth on chat trying to clarify details that could be quickly resolved in a phone call.
Especially when so many articles are written about how UX is the hot career that will get you a salary of ________. Sure, maybe after you’ve been in it in for a while, but not as soon as you graduate or get your first job!
I mean, this is the ultimate basics, very very basics. This would mean that someone could create a basic wireframe of a product idea or set up a basic usability test or user research interview.
Mature designers don’t hide behind the research. Mature designers don’t place blame on the research. Instead, they make the best decisions based on what they know and the information they have. And if the decision doesn’t result in what they expected, then they move on and do more research — they don’t use research as a crutch.
Agreed. I just wish that the title of this article reflected this statement. My fear is that people are going to see the title of this article and then assume they don’t need to do research. I know that’s not the message you want to spread, but based on the title, it would be easy for that to be the takeaway (especially because so many people just read the titles and not the whole article).
In a large company, I don’t think this can happen in 1–2 weeks. I teach a research course, www.userresearchmastery.com and in all the research I did before and during the creation of the curriculum, I talked to many people at big companies. Getting buy in for user research could take 1–2 weeks … or month. Sure, in a startup or small team you can do…
Hey there, me again! I totally see the point of your article. Research is often seen (and skipped) because teams think it’s time-consuming and expensive. And yes, many agencies etc sell research packages that take weeks. BUT, to plan and execute in person research interviews in two (or more) cities could quite easily take six weeks, assuming the…