Navigating human emotions via text on screens is tricky.
I wrote something upsetting to people on the Internet.
Ev Williams

This should be an entire post! With so much of our communication happening on screens, what is that doing to our ability to actually have empathy and understand context and emotion? What’s the equivalent of “reading body language” or “hearing the tone” of words on a screen??

I think it’s easier to understand emotion during real time conversation (eg. colleagues disagreeing, partners having a fight) because you can see the speed of response. Also, my guess is that people tend to hit the enter key faster on a text than they would on an email.

One other “big question” is that I wonder if the generation who is “growing up with screens” really lacks in the ability to navigate human emotion in person.

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