Published inDigital Diplomacy·May 19, 2020How to provide better (governmental) servicesCreating more equitable services — “Becoming requires equal parts patience and rigor. Becoming is never giving up on the idea that there’s more growing to be done.” — Michelle Obama “Becoming” is a difficult concept that recognizes that we constantly change. It runs counterintuitive to our innate desire for instant gratification and fulfillment. …Accessibility7 min readAccessibility7 min read
Published inciviqueso·Apr 29, 2020Data Privacy: Digital Board Game EditionHelp us test and improve our new data privacy game — From health to transportation to finance, the desire for data is greater than ever. Data is often a composition of people’s experiences, their morning commutes, where they live and work, who they love, what type of cereal they like to eat. We use this information to make decisions around infrastructure…Data Privacy2 min readData Privacy2 min read
Published inciviqueso·Dec 13, 2019Re-imagining the City of Austin’s website as physical spaceEver pondered what your city’s website would look like in a non-digital format, as a physical object? If you live in Austin, wonder no more! For this year’s Digital Inclusion Week, the City’s Office of Design and Delivery put together an exhibit of all the portable document format (PDF) forms…Government2 min readGovernment2 min read
Published inciviqueso·Dec 5, 2019Making (government) services accessible — what needs to be consideredWhat is Accessibility? Resident experiences are key. For the last couple of months, my team has been working with residents to define accessibility. Asking people, in-person and online, “What does it mean to be accessible?” and “What barriers do you face when trying to obtain services at the city?” …Civictech5 min readCivictech5 min read
