Fair enough. But she did mention that the second customer service person she spoke with was much more understanding and considerate and she didn’t name the first one or list the location of the Target store. While there may very well be better ways to handle this, there are also much, much worse ways. In any case it is a blog post about this family’s experience. She has every right to post it, just as other people have every right to criticize it. She hasn’t called for a boycott of target or rallied an Internet mob to rain hate upon the initial clueless customer service person which is sadly something that people have done. She also mentioned that, after discussing the issue with the second representative she noticed that that local target began stocking a non white doll (before the doll wasn’t simply out of stock, the target never ordered them to begin with). At the very least she alerted that particular target to the fact that there may be a customer base that might appreciate and purchase a non white doll. It is hard to judge whether or not a product will sell if it isn’t available to be sold in the first place. This encounter prompted them to begin stocking a trial doll. If it doesn’t sell they may not stock it again, but they probably at least sold one.