Digital Transformation for ITSM

It’s time to redefine ITSM

Do you have any of the following challenges within IT support functions?

• Legacy IT support systems
• Multiple disparate systems
• Disconnected systems
• Reactive fix as opposed to proactive measure (prevention)
• No ITIL best practices
• Poor MTTR
• Lot of recurring incidents
• Mounting technical debts
• Most effort spent on maintaining legacy
• No time/budget for modern technology roadmap.
• Non user-friendly user interface
• Complicated workflow
• SLA breaches
• Poor Analytics
• No self service
• Less Automation
• Customer dissatisfaction
• Employee dissatisfaction

Then it’s time to redefine your ITSM strategy. The goal is to have one single ITIL based modern IT support system that has integrated Incident management, Problem management, Service Request management, Change management, CMDB, Release management, Knowledge management and Asset management.

Service Management Modules:

10 Pillars of successful Service Management Transformation

What does it costs?

• One-time Implantation cost
• Annual license cost for product usage
• Internal project resource cost
• Annual product upgrade cost
• Ongoing maintenance and support cost

Ultimate benefits that you will see:

• Smart technology and connected systems.
• Increased productivity
• Improved SLA
• Improved client satisfaction
• Improved accountability
• Improved traceability
• Improved MTTR
• Automatic ticket assignment
• IT cost reduction due to failure prevention
• Self service
• Better Knowledge base
• Improved efficiency & productivity — Maximizing output, minimizing waste.
• Achieve significant cost savings.
• Employee empowerment.
• Stellar customer experience.
• Achieve your business goal with improved profitability.