Sathyamurthy VamanRoot Cause Analysis Tools For Problem-SolvingLet us say that a car’s braking system fails during the manufacturing process. The engineers want to rectify this problem and improve…Feb 20, 2019Feb 20, 2019
Sathyamurthy VamanMeasuring The Quality Of ServicesIt is generally easier to work out the quality assurance metrics for products since they are tangible and have set specifications and…Jan 30, 2019Jan 30, 2019
Sathyamurthy VamanManaging Data Security and Privacy in Call CentresCall centre fraud has grown by 45% in recent years, according to Pindrop’s 2016 Call Center Fraud Report. Given the repertoire of…Nov 26, 2018Nov 26, 2018