The guide is definitely good, but it’s funny that this comes from a company that — at least from our experience — didn’t do much about onboarding our team.
After our initial demo with Intercom, the sales rep forgot to follow up, didn’t send the implementation guide as promised, and I think we would probably never have heard anything anymore if we hadn’t contacted support.
In the end we did sign up, we learned Intercom by ourselves and now we’re happy Intercom users. So don’t talk about onboarding!
But perhaps that’s just us, and perhaps the guide is written with the intention to implement a better onboarding experience at Intercom.