Online vs. In-Person Counseling: Which Is Right for You?

Saumya Das
8 min readOct 3, 2023

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What is Online Therapy?

Using internet-based technology, online psychotherapy (OPT) or e-therapy is provided via video calls, audio calls, text messaging, and/or emails. Tele-psychotherapy is a larger term that refers to the use of telephonic or internet-based digital communication methods to offer therapy or counselling sessions remotely.

Benefits of Online Therapy

Online Therapy
Online Therapy

Online therapy has existed since the 1990s. Since the rise of the COVID-19 pandemic, people are more willingly choosing to opt for online therapy services. Here’s why online therapy might be effective for you:

  • Maintaining Traditional Concepts: Despite the physical distance, online therapy upholds fundamental therapeutic concepts including honest and efficient communication. For instance, video sessions with a therapist may build rapport and trust just as well as in-person sessions.
  • Increased Privacy and Confidentiality: To guarantee privacy and confidentiality, online treatment makes use of secure technological solutions. For instance, secure video conferencing tools and encrypted messaging platforms safeguard patient data, creating a private setting for treatment talks.
  • Facilitating Self-Disclosure: Many people find it simpler to disclose personal information in an online setting, which promotes faster therapeutic progress. In a text message or email to their therapist, for instance, a depressed person may communicate their feelings more honestly, enabling the therapist to offer more effective assistance.
  • Promoting Inclusivity: By accommodating those who might have particular requirements or preferences for their therapeutic setting, online therapy encourages inclusion. Consider someone who struggles with social anxiety. Their apprehension about in-person contact might be a major deterrent to receiving treatment in a conventional in-person therapy environment. When attempting to attend in-person treatment sessions, a person with a physical disadvantage may experience difficulties. Online counselling enables people to get care while more at ease in their preferred setting, perhaps resulting in sessions that are more honest and effective
  • Access: A wider spectrum of people who would encounter obstacles to in-person counselling can now obtain mental health care because of the huge improvement in access provided by online therapy. Consider, for instance, a person who lives in a remote place with no access to mental health specialists. They can connect with an expert therapist through online counselling without having to travel far or move to another location.
  • Convenience: Online therapy sessions are particularly useful for people with hectic schedules or mobility issues due to their ease. Consider a single parent who has small children and a full-time job, for example. The logistics of attending in-person therapy sessions may be difficult. Online therapy offers the flexibility of organizing sessions at times when the patient has childcare assistance and may be in a cozy, familiar setting.

Disadvantages of Online Therapy:

Considering that online therapy has gained a lot of popularity in recent times, it is also important to be aware of the potential drawbacks of it. This includes:

  • Constraints of Distance: Experts contend that with online therapy, a patient’s physical distance from the therapist might make it more difficult to form a functional alliance and a treatment contract. To analyze a patient’s immediate surroundings and stresses, for example — which might be vital in treatment planning — might be difficult for a therapist.
  • Impact on Therapy Process: In face-to-face therapy sessions, a client may express their emotional responses to the therapist through nonverbal signals, which can be difficult to reproduce in an online situation. The scope of the therapeutic investigation may be impacted by this.
  • Lack of Face-to-Face Visibility: The transmission and detection of nonverbal cues, body language, and voice quality are hindered by the lack of face-to-face engagement during phone calls or chat sessions. Body language, such as slumped shoulders or tense motions, can reveal important information about a patient’s emotional condition.
  • Technical Errors: The flow of treatment sessions might need to be improved by technical concerns like voice delays, poor video quality, or internet outages. As an illustration, a therapist can experience connection issues at a critical time in a session, frustrating both the therapist and the patient.
  • Lack of Long-Term Evidence: Because there hasn’t been a lot of long-term study done in the area of online therapy, it’s assumed that there isn’t much data to support its long-term effectiveness and safety. It is difficult to create precise and complete regulations for performing online therapy sessions since there is a dearth of relevant data.

What is In-person therapy?

In-person therapy
In-person therapy

This style of treatment incorporates conventional face-to-face counselling, which is a therapeutic strategy in which the therapist and the client physically meet to conduct psychotherapy sessions, usually in an office or clinical environment. This type of treatment entails direct, real-time, in-person contact between the therapist and the client seeking mental health assistance.

Benefits of In-person Therapy:

In-person therapy is often considered the traditional method of offering psychotherapy or counseling. Here are some of the benefits of choosing in-person therapy sessions:

  • Non-Verbal Communication: The therapist observes the patient’s slumped shoulders and watering eyes during in-person treatment sessions while they talk about a traumatic event. These nonverbal indicators enable the therapist to respond empathically and specifically by enabling them to comprehend the breadth of the client’s feelings.
  • Building Trust: A client may sense the therapist’s comforting presence during a face-to-face treatment session. Through eye contact and consoling gestures, they may tell that the therapist is truly concerned, which gradually helps to establish trust.
  • Immediacy: The therapist may monitor the client’s reactions as they are voicing their worries. When the therapist proposes a coping technique, for instance, the client’s initial facial expression and voice tone might tell the therapist a lot about whether the technique will work for them.
  • Confidentiality: In a safe, private office, a client talks with their therapist about extremely confidential and sensitive issues. They feel secure that their privacy is protected because there are no digital recordings or virtual traces of them.

Disadvantages of In-person Therapy:

Although in-person therapy sessions are a traditional and effective method of treatment, it has their sets of disadvantages which include:

  • Geographical Restrictions: A person living in a remote area who needs specialized therapy finds it difficult to find a nearby licensed therapist. They only have a few suitable travel-distance choices for mental health care.
  • Scheduling issues: Attending weekly in-person treatment sessions might be difficult for a working professional with a busy schedule. Their job schedules frequently conflict with the therapist’s hours, which is frustrating.
  • Lack of Inclusivity: Traveling to an in-person therapy appointment might be challenging for someone with a physical limitation. They are limited in their freedom since they must rely on others for transportation.
  • Stigma and Privacy Issues: Someone who is apprehensive about getting treatment avoids doing so because they don’t want to be seen walking into a therapist’s office. They fear being stigmatized or having their privacy invaded by friends and acquaintances.
  • Costs: In-person therapy sessions for adults in a big city come with a hefty price tag. The financial burden of therapy is caused by expenditures such as office fees, transportation, and more.

Choosing between Online Therapy and In-person Sessions

Have you been thinking about getting therapy but aren’t sure whether to choose regular in-person sessions or virtual sessions? Making an appropriate decision is essential to your path toward mental wellness. Here are some questions that might assist you in determining which choice could be more suited to your particular requirements.

online therapy
online therapy
  • What Form of Communication Do You Prefer?

Your preferred method of communication is one of the first things to be taken into account. Email, chat, video conferences, and phone sessions are just a few of the possibilities available for online counselling. Traditional treatment, on the other hand, depends on face-to-face interactions. Consider how at ease you are with various forms of communication.

  • Do You Have Tech Skills?

Technology underpins online treatment. Examine your understanding of computers, the internet, and the strength of your internet connection. Online therapy can be a good fit for you if you’re tech-savvy and have a solid setup.

  • How Have You Found Online Communication?

Consider how comfortable you are with relationships and communication online. Have you participated in social media, internet forums, or support groups? Past digital encounters might offer important information regarding your preparation for online treatment.

  • How Do You Feel About Reading and Writing?

Written contact through emails or chat messages is common in online counselling. Take into account how comfortable you are writing and reading. Do you like to communicate verbally or do you find texting to be more comfortable?

  • Have You Undergone Therapy Before?

Think back on any prior therapy sessions you may have attended. Which therapy did you get, and did it meet your needs? Your decision between online and in-person sessions may be influenced by your prior treatment experiences.

  • What Personality Type and Diagnosis Do You Have?

Learn more about your personality type and any current mental health diagnosis. Due to their intricacies for support, certain disorders or personality characteristics may be better suited for in-person therapy.

  • Are There Any Physical Factors to Consider?

Consider how any physical impairments, illnesses, or prescription drugs may influence your therapy. Even while Internet counselling might expand accessibility, certain medical conditions could call for in-person evaluations.

  • Do You Care About Cross-Cultural Issues?

Think about how it could affect your treatment if you come from a different cultural background or speak a different language from your therapist. We must carefully consider factors like cultural sensitivity and language difficulties.

  • Would More Online Resources Be Beneficial to You?

Self-help books, online support groups, and instructional websites are just a few examples of digital resources that may be used in conjunction with online treatment. Consider whether using these extra online resources could improve your therapy experience.

The decision to choose in-person counselling over online therapy is very subjective. By considering these questions, which are based on therapeutic insights, you may acquire clarity about your preferences, requirements, and situations and make an educated decision. Keep in mind that therapy is about your well-being, so any decision you make should properly assist your journey toward mental wellness. The most crucial step is taking action to enhance your mental health, whether you choose online treatment or in-person counselling.

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Saumya Das

I Saumya Das, treating patients for more than 7 years now. I am a great psychologist and deals with work stress, sleep issues, stress and anxiety, or more.