Here, we will take a look at sentiment analysis and how its development is revolutionizing customer experience. — Image Source The boom of big data has swept everything in its path, and as AI keeps gaining traction in customer service, virtual assistants, like chatbots, are increasingly becoming an inseparable part of customer experience. …

What is it to hack growth? Growth hacking has only been around for a few years and is spreading like wildfire. But, while it has become a buzzword in marketing circles, many still don’t understand what it means or why it works. To understand what growth marketing means, let’s first…

Chatbots are the future of brand engagement. Engaged customers are likely to proceed to the bottom of your sales funnel The key to increase sales and customer loyalty is by improving your customer’s experience. Customers are smarter today than they were five years ago and they expect you to be…

Well, most of us presume that anything new is apparently vulnerable; however, be mindful that Chatbots hold over 50 years of history Chatbots are the enlightenedchild of the constant evolution; the digital technology has gottenthrough. Initially, there was the emergence of computers, iPads, and then smartphones handling apps andnow,we have…

Chatbots have recently become quite popular. They are being used by businesses to provide proactive assistance to their customers. Chatbots have grown and improved to capitalize on social media and messenger platforms. …

Well, most of us presume that anything new is apparently vulnerable; however, be mindful that Chatbots hold over 50 years of history. Chatbots are the enlightenedchild of the constant evolution; the digital technology has gottenthrough. Initially, there was the emergence of computers, iPads, and then smartphones handling apps andnow,we have…

Modern businesses face crucial challenges related to customer retention and business development. A shift in focus from primarily sales-driven organizations to more service-driven systems, has e businesses trying to improve revenues by engaging customers in better ways. Research shows that customers become angry when businesses do not satisfy or provide…

Are you still spending dollars and hours talking to your customers on the phone? It is a good thing — the talking. However, the dollars spent could use some saving. By digitizing the customer service, a business can significantly reduce costs and deliver flawless and more satisfying customer experiences. Today…

The key to increase sales and customer loyalty is by improving your customer’s experience. Customers are smarter today than they were five years ago and they expect you to be adept at your communications with them. Gartner predicts that by 2020, a customer will manage 85 per cent of the…