Digitize Your Customer Service to Get Maximum Output
Are you still spending dollars and hours talking to your customers on the phone? It is a good thing — the talking. However, the dollars spent could use some saving.
By digitizing the customer service, a business can significantly reduce costs and deliver flawless and more satisfying customer experiences.
Today, businesses are not just meant to be 9 to 5, or Monday to Friday. In a world which is fueled by the Internet of Things, business today happens to be pretty much 24*7*365. Existing customers and prospective customers are browsing, looking, asking and talking and shopping and reviewing throughout the day, every day. And, customer service — It’s has never been more important than it is today. And that’s why truly harnessing the power of technology for delivering a digital customer service experience wherever and whenever customers need, it is essential to your success for small to mid-sized businesses.
McKinsey and Company, the global management consulting firm conducted a study which concluded that e-care is the future of customer service. According to the survey, by digitizing customer care, customer satisfaction can be increased by 33% and costs can be cut back by 25–35%.
So wondering how digitizing customer care can improve your customer experience?