Haje Jan KampsinHappy CustomersStuck in a lift: An exercise in customer serviceLessons learned from being stuck in a metal box for 45 minutes.Jan 24, 2015Jan 24, 2015
Haje Jan KampsinHappy CustomersWhatever happened to accountability?There’s a trend in customer service to not give out your full name. Here’s why that’s complete and utter bollocks…Jan 15, 2015Jan 15, 2015
Haje Jan KampsinHappy CustomersPicking the right customer support toolThere’s a lot of options out there — what should you be looking for in your customer support toolkit?Jan 15, 2015Jan 15, 2015