
A complex system that works is invariably found to have evolved from a simple system that worked. A complex system designed from scratch never works and cannot be patched up to make it work. You have to start over with a working simple system. — John Gall
And this is where a lot of mistakes get made. When you’re pointing to the problem and you’re in the customer’s shoes, you realize that what the customer is really buying is time, convenience, simplification, freedom, comfort, personal or professional growth, even prestige.
Long meetings destroy souls and distract team members from high-concentration work. So, agile has a strict rule when meetings run over: they are immediately replanned. You might think it’s better just to plod on, especially if you think you’re near the end, but replanning isn’t as painful as it sounds. It usually gives the meeting owner a chance to reprepare, set a better agenda, and make the best use of everyone’s time. There’s nothing like a real deadline to clarify what’s important and what isn’t.