…or isn’t going well. We all want to succeed and we all want the people we like to think well of us. But disappointment is different than self-doubt. It’s the difference between thinking: I could have done better and I’m incompetent so I’m not cut out for this. The former is about judging your performance on a particular task, and the latter is about judging your character. If you can stop doing the second thing, then critical feedback will not feel so personal.
But what is service design? According to Nielsen Norman, service design is: The activity of planning and organizing a business’s resources (people, props, and processes) in order to (1) directly improve the employee’s experience, and (2) indirectly, the customer’s experience.