Think like an engineerA lot of edge cases appear when one finally sits down to write code — but that doesn’t have to be the case. If you think through what it will take to build it, you’ll address them early (e.g., does live chat work on mobile?).
Stay ahead of your dev teamA completed spec is one that has been reviewed and generally agreed upon. If you’re hoping to slot in work into a future sprint, make sure you start this process 2–3 weeks before.