This problem is totally fixable, and the The OpenGov Foundation already is with Article One. This Wired story breaks down the breakdowns in Congress’ critical phone-based engagement infrastructure and operations: https://www.wired.com/2017/02/call-congress-phone-system-broken/.
Article One puts the same modern tools that advocacy campaigns use to tie up Congress’ phone lines into the hands of Congressional staffers — Twilio + Google Voice transcription + Amazon Web Services. See how it works here: https://www.youtube.com/watch?v=uYcvK6NzdLY.
5 Congressional offices are now using Article One to handle their constituent voicemails, and are seeing hours of time saved every week. Time that they’re now spending on actually responding to constituents, helping veterans access their health care, and more.