A Letter to Telstra

Sean Condon
Sep 3, 2018 · 8 min read

Dear Mr Schenkel,

I am writing to tell you tale of naiveté, hope, staggering incompetence and ear-withering music. It’s a rather long read, perfectly reflecting the ordeal itself, so I hope you’re sitting comfortably and are prepared to give up ten minutes of your life in return for the approximately eight hours I lost of mine.

On a Tuesday late in January I was on holiday with my family on the south coast of New South Wales, and found myself in sudden need of an Internet connection. After a brief bit of shopping around I made the fateful decision to purchase a Telstra…

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