Put Yourself in Your Customers Shoes
Gary Vaynerchuk

Empathy wins alright Gary but does being over empathetic basically babysit someone and comfort them in their current situation?

From personal experience I see a lot of people take any empathy they can get and use it as an excuse to not DO or change. Do you see this happening sometimes? Would be interested in the VaynerNations opinions… may be a weakness of mine as mostly i leave emotion out of constructing my opinions.