Waitr CEO Apologizes For Messing Up Valentine’s Day For Customers

By: Customer’s Poet

Seems like not everyone had a great V-day celebration after all.

According to the CEO of the app Waitr Chris M. Meaux, the app was swamped with more than 1000% more orders than usual. A demand they simply could not keep up with. Here’s what he had to say.

From their CEO:
 
“To our Waitr customers and friends I want to personally apologize for our performance on Valentine’s Day. Over the last two years you have learned to rely on Waitr to get you the food you want, when you want it and I trust that most of the time our team has delivered the experience you expect. Tonight, we failed to deliver!
 
While no excuse is acceptable, we received 1100% more orders this Valentine’s Day than last year and simply said, we were not prepared and for that I take full responsibility! We pride ourselves on delivering the best mobile dining experience for our restaurants, app customers and Waitr team members and today we messed up on all fronts!
 
Our entire management team is meeting early in the morning to assess our errors from this evening and you have my commitment that we will not stop until we have corrected our mistakes and find a solution to prevent this from happening in the future.
 
I know that many of you are extremely upset and I can’t blame you. I can only ask for your forgiveness and continued support as we work to ensure that your every experience on Waitr is an experience you enjoy and expect! If ever you are not 100% satisfied with Waitr please contact us at 800–661–9036 or via chat within the support tab in the app and we will make good on our commitment.
 
Deepest apologies from the entire Waitr Management Team!
 
 Sincerely,
 
 Chris M. Meaux
 Founder / CEO / Chief Waitr”

Always a great thing when the CEO accepts accountability for the company’s mistakes. We commend you Chris Meaux. Thank you.

As always be smart, be savvy, and equip.

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