A Simple Answer to one of the most Frequently asked questions within the Salesforce Field Service Application.
As a Field Service Expert, I have numerous opportunities to support Partners and Customers through the implementation and enhancement of Salesforce Field Service as well as educating them on Field Service functionality best practices. One of the most frequent questions of Field Service Partners and Customers pertains to managing Operating Hours and the Appointment Booking Process.
In order to provide you with a full explanation, let’s first set the stage with an example of the requirement and the criteria:
Service Territory: Chicago