Selena5 Steps to the Ultimate Customer Success PlaybookThe customer success playbook.Oct 31, 2019Oct 31, 2019
SelenaThe Super CSM Guide to Gainsight’s Pulse ConferenceIt’s that time of year.May 12, 2019May 12, 2019
SelenaThese are the Biggest Questions CSMs are Asking in 2019Managing launch, tracking success, change management, and more!Jan 31, 2019Jan 31, 2019
SelenaHack your Desired Customer Journey in 12 Hours: How to Pre-Empt Barriers to Adoption and Close the…Do you have a crystal-clear definition of the ideal customer journey for your customers?Sep 29, 2018Sep 29, 2018
SelenaCustomer Success: The Secret Growth Driver of SaaS CompaniesArticle Definitions: Cx =abbreviation for Customer Success. It is also abbreviated by some as CS. Customer = a Life Sciences…Jul 10, 2017Jul 10, 2017
SelenaManagement Consulting vs. Tech Startup: 4 Big DifferencesAfter a few years in management consulting, I have successfully transitioned to the tech startup world. I am often asked how the two…Jun 29, 2017Jun 29, 2017