The primary concern in the highly regulated world of insurance has been its slow adoption to technology. The industry is steeped with manual processes, paper-driven operations, high premium offerings, poor customer service, long turnaround time, etc. Most insurers still work with outdated tech stacks and legacy systems. The failure to innovate and move with the market is a death knell for incumbent insurers.

Key challenges in the world of insurance

Operational roadblocks: Most of the operations in the insurance industry are largely driven by manually intensive and repetitive processes. While, in underwriting, manual risk evaluation is based on pre-set criteria and is a time consuming process, manual processing of data from unstructured sources in claims management is slow and error-prone. Similarly, while processing time for manual policy cancellation is long and tedious, human assessment in fraud detection is prone to judgmental errors. …


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An employee app is a mobile-first platform that serves as a one-stop destination for all employees for all their work needs. An ideal employee app should be able to perform various functions that ramp up an employee’s workday by making it more effortless, efficient and productive. These include communication, process automation, employee engagement, and so on.

Why traditional mediums don’t work

Earlier, organizations used to bank on traditional mediums for employees like intranet, email, bulletin boards and even physical team huddles with an aim of bringing out the best in them. …


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The intranet has long been the favored internal communication channel for enterprises. Till now. The world has changed with mobile technology. The modern workplace is mobile-centric and traditional desktop-only intranet just can’t keep pace.

But why do traditional intranets fail?

Not built for the non-desk workforce: The classic intranet is built for desk workers. But what about the rising number of non-desk employees? Since they are always on-the-go and don’t have access to desktops most of the time, intranets are a counter-productive channel to connect with them. …


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All screenshots courtesy: Groupe.io

It feels great to hit the refresh button once in a while, doesn’t it? At Groupe.io, we have always kept our customers’ likes and preferences in mind. And introduced changes based on them. We know how much you love and value our platform’s user experience. To make it smoother, more effortless and intuitive for you, we have just revamped our admin console. The dashboard now sports better user experience and packs in some exciting new features.

How to get the new look?

When you login to the Groupe.io platform now as an admin, you will be prompted to change the look through a pop-up message on the bottom left of the screen. …


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With the start of the New Year, the Groupe.io product team has released some cool and exciting new features. Key highlights include a 1:1 video calling feature, integration with Zapier and the capability to share images and attachments in group comments. We have also introduced support for Spanish and improved notifications in the app. Here are more details.

Groupe.io new feature releases highlights

1:1 video calling: Take communications to the next level with our new 1:1 video calling feature in the web app version. The web version also supports screen-sharing. And very soon, we will roll out the feature in our mobile app version. …


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It all started at the turn of the millennium. Digital team collaboration was just beginning to make inroads into businesses in 2001. And Microsoft’s SharePoint was the newest collaboration platform making waves. The adoption back then was led by IT professionals and network admins, who loved the platform’s functionality and also its Microsoft-like experience everyone was familiar with. With SharePoint, they could easily organize large bodies of work and also enable digital teamwork.

It’s been almost two decades and SharePoint is still one of the most widely used collaboration platforms in organizations globally. …


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Blog image courtesy: All event websites

The fabric of enterprise #internalcomms is undergoing a sea change. Earlier, employees were supposed to go scouting for information. Nowadays, everybody expects information to find them. While internal communication loopholes are fast becoming a thing of the past, digital communication tools have replaced paper-based channels and are the new normal. According to crystal ball gazers, internal communications will continue to be the top draw for establishments in 2020, where there will be a revitalized focus on employee experience, operational communications for frontline workers and innovative and intuitive technologies.

The best places where business, operational and IC leaders can brainstorm on such ideas and have an insightful exchange of best practices are #internalcomms events. This year, there are scores of such events planned out for the entire calendar year. To help you cut through the clutter and decide which ones are the most suitable for improving the internal communications in your organization, we at Groupe.io have shortlisted 10 top #internalcomms events you must attend in 2020. …


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Credit: Groupe.io

Running a brick-and-mortar retail store is like leading an orchestra. You have musicians playing instruments from different families (workers with various roles), you play in front of a discerning audience (customers with little patience and high expectations), and the symphony is led by a conductor (i.e, store manager) directing his troupe through gestures.

These gestures by the conductor make or break the orchestral performance. The ability to get the best out of the musicians lies in the skills and acumen of the conductor. One wrong gesture and the melody dips, the crowd sighs. Similarly, the performance of store associates in a retail establishment depends primarily on how the store manager leads them. …


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Photo by Orlando Leon on Unsplash

Truck transportation is an integral part of major industries, spanning from manufacturing to retail to logistics and beyond. And truckers are the lifeline of such sectors. Global powerhouses across the world are highly dependent on them to run day-to-day businesses. In the US alone, trucking is a $700bn industry, which employs 1.7 million people as truckers.

However, as with most industries that work with a large number of blue-collared employees, the trucking industry is one of the strongest victims of job churn. Digest this: the annual turnover rate of truckers in the US is 98%! …


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The decision’s taken, deal’s done, and mobile employee communication platform Groupe.io’s onboarded in your organization. So the toughest part is over, right? Well, not quite. The uphill challenge that most businesses face is to bring the entire workforce, especially the non-desk workers, together onto a single digital platform. That, in the times of the highly unsecure practice of using consumer apps like WhatsApp and Facebook Messenger for business communication in companies. As an admin, you are also the internal brand ambassador of the platform. You are responsible to kickstart the process of uniting your workforce onto a secure single, secure, and overarching communication platform. …

About

Yashodeep Sengupta

Techno-biz, culture and employee engagement writer.

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