Kate EdwardsIt’s Lonely at the Top: How Coaching Helps Entrepreneurs Navigate the Day-to-Day.“The man on top of the mountain didn’t fall there.” -Vince LombardiJun 13, 2018Jun 13, 2018
Kate EdwardsThe Emoticon-ing of Customer Service.Recently I was shopping at Eataly and at the exit I came across a sign that read “how do you rate this Eataly Experience?” attached to a…Nov 1, 2016Nov 1, 2016
Kate EdwardsStop Being Nice: Channel Your OutrageI have coached a number of clients who have a hard time showing their frustration or anger to members of their team. They fear that they…Oct 18, 2016Oct 18, 2016
Kate EdwardsYou Have 50 More Weeks to Improve Your Customer Service in 2016.The New Year is a great time to commit to improving your business through customer service. Service makes an impact on untold numbers of…Jan 11, 2016Jan 11, 2016