Troubleshoot HP ePrint Not Working Like an Expert

  • Firstly, ensure that your printer is switched on and linked to a network.
  • Ensure that your system or mobile has email capability as well as network accessibility.
  • Check that your printer has the HP ePrint feature. It should also have the recent firmware version.
  • See that you have enabled Web Services on your printer.
  • Find whether you have registered your printer at
  • Check whether your HP printer has sufficient paper and toner.
  • Touch the icon of HP ePrint followed by ‘Settings.’
  • Adhere to the instructions to switch on Web Services.
  • Now, input the printer email address in the ‘To’ textbox. Numerous email addresses often result in a failed ePrint job.
  • In the ‘Subject’ field, input some text. If you leave this field blank, the ePrint job will fail.
  • Now, attach 10 or fewer files. Remember that the overall size of the email cannot be above 10 MBs.
  • Ensure that the photos are in BMP, PNG, JPG, GIF, or TIF format. They should be at least 100 pixels in resolution. Your documents must be in Excel, PowerPoint, Microsoft Word, TXT, GTML, PDF, or Excel files. Documents that are encrypted or digitally signed are not supported.
  • Ensure that the sending email address has the required permission to access your printer.
  • Check that the signal of your HP printer is turned on.
  • Printers with wireless icons must have the blue light on. It shouldn’t be blinking.
  • Use the wizard if your printer’s control panel has a wireless setup.
  • Restart the router. Inspect the router band configuration. You should enable 2.4 GHz and broadcasting.
  • If your router broadcasts the SSID network, link the printer to the 2.4 GHz band SSID.
  • Be sure that the security software in your system isn’t preventing HP printers from linking to your system.
  • Note that it’s easy for HP printing devices to bypass DHCP-assigned IP addresses. So, employ a valid IP address.
  • Switch off your printer.
  • Now, disconnect Ethernet cables or USB from the printing machine. They can hinder the printer from linking to the wireless network.
  • Now, remove the power cord from the router. Then, wait for around 20 seconds and reconnect the cord.
  • Now, you should wait for some time till the lights show a connected status.
  • Now, restart your computer and switch on the printer.
  • Emails that have a URL in the subject area won’t print. URLs present in the body part of the message won’t come out in the print output.
  • Every image file should not be less than 100 pixels in length or breadth.
  • Remember that the HP ePrint server ignores email print jobs if several email addresses are there in either ‘To’ or ‘Cc’ fields. You must input the email ID of your printer in the ‘To’ field. There isn’t any need to type more email IDs in different fields.
  • Documents that are digitally signed or protected by passwords cannot be printed.
    It’s impossible to print email attachments without email output.
  • Every print job will default to 300 dpi. At present, HP ePrint does not support printing web pages.
  • HP ePrint also does not supports printing on both sides of a document.
  • You can modify the paper tray configuration but only from the control panel of your HP printer. It cannot be changed from anywhere else.
  • The subject lines of your messages will not be shown on the print output.
  • The time stamps you get from the ePrint server won’t properly reflect the exact time the print job was formed or printed.



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Hi am Jennifer S. Caldwell From Usa And,i am working in hp technical advisor company last 6 years. For any query visit anytime at