How To Use The Filter Navigator

Filter Navigators and How They Are Used

The Filter Navigator allows you to easily access information by searching, favoriting, or looking at your past history.

This is the Filter Navigator on the left:

If we type “incident” into the filter navigator search box, you will see all application menus and modules that contain “incident”. Use the filter navigator to easily sort through categories to find information and applications.

This is the All Applications tab, which shows all application menus and modules.

This is the Favorites tab. This is where all the favorites that you have selected will show up.

This is the History tab. Entries will appear in chronological order.

Here are a few shortcuts that you can use in the filter navigator to quickly access applications:

.do

Opens selected table
.list

Opens selected table list
_list.do

Same as .list
.LIST

Opens selected table list in a new window
How To Add, Edit, and Delete Favorites

1. Add to Favorites by clicking on the star on the right hand side of the selected menu/module. For this example, we’ll select the “Knowledge” module to be added to our Favorites tab.

2. By clicking on the Favorites tab, you’ll be able to see all of your selected favorites.

3. To edit your favorites, click on the pencil in the bottom right corner.

4. For this example, we’ll change the name to “Useful Knowledge Articles”, the icon to a lightbulb, and the color of the icon to fuschia. Click Done.

5. To delete a favorite, click on the minus icon to the right of the application.

Let us know if there’s anything we missed or you would like us to expand upon in the comments!

At the time of this writing, we are on the London release. The information presented in this article may not apply to your instance if you are on a different version of ServiceNow.