Dispatchers do it all. It isn’t easy to keep a bus network running on time. It’s up to dispatchers to make sense of everything that a particular vehicle is doing at any given time.

Where is bus X? Where should it be? How many people are on board? Does that driver need a lunch break? Why did that stop get skipped? How long will it be until the next bus arrives? Multiply that by 5, 50, or 500 buses on the road, and it’s enough to make you dizzy just thinking about it.

Orchestrating perfect transit trips often means checking lots of different of tools, each providing bits and pieces of information. Dispatchers could save a huge amount of time and effort by being able to use one consolidated dispatch tool to view trip, vehicle, driver, and passenger information. …

Scott Frazier