Published inChatbots MagazineWhy ‘Chat Banking’ is the Future of Financial ServicesI just returned from a trip to East Africa where I was working with a group to research user behavior as it relates to mobile money…Oct 10, 2018Oct 10, 2018
Published inDFS LabHow I secured a partnership with Orange Money and built Africa’s first mobile money chatbotIt turns out having a notable customer gives your startup the kind of validation that no amount of sales tinkering can replace.Sep 20, 2018Sep 20, 2018
From Manhattan to Madagascar: Why I Moved My Fintech Startup to AfricaHow I shifted my U.S.-focused startup to developing marketsJul 12, 2018Jul 12, 2018
Published inChatbots MagazineBuilding a Customer Service Bot? Here’s How to Nail the Bot-To-Human HandoffIt’s 2018 and the honeymoon period for bots is officially over. Despite that, there are bots that have shown a lot of promise and…Jan 18, 20181Jan 18, 20181
What Banks Can Learn About Customer Experience From Other Industries (With Pictures!)A fresh look at some innovative user experiences and what retail banks could learn from them in the areas of personalization, onboarding…Jul 13, 20171Jul 13, 20171
Published inChatbots MagazineLeveraging Chatbots to Drive Financial InclusionTwo of every three adults worldwide lack the knowledge and skills to use their financial resources effectively for lifetime financial…Jun 22, 2017Jun 22, 2017
Published inChatbots MagazineFive Insights from Releasing a Banking Chatbot in BrooklynThis is a follow-up to my first post, where I discussed how I built and launched a banking chatbot, called Teller. I’ve seen a lot of great…Mar 2, 20171Mar 2, 20171
Published inChatbots MagazineHow I Built and Launched a Banking Chatbot in 6 MonthsThis is a write-up covering the development of my startup, Teller, and the launch of our first pilot program with Brooklyn Cooperative.Feb 8, 2017Feb 8, 2017