Here’s what people are saying about Shad Goetsch.

Kaiser Permanente has been using a custom-built, web-based application (CaseConnect) that OBS created for us to track, monitor and report out on various Health Insurance related activities. CaseConnect has been flexible enough to allow us to create unique instances of the same tool for different departments in our organization.

Using CaseConnect has allowed us to establish standard turn-around-times, standard reporting and data analytics that we never had before. We have been able to streamline many processes, some over many departments and across many regions.

Kaiser Permanente is a large organization, with many in-house resources. We specifically chose to work with Shad Goetsch and his team to create this tool for us because of their experience, innovation and the personalized service they offer.

Tina — Program Manager at Kasier Permanente

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