This blog post summarizes a paper that investigates how Airbnb hosts learn the intricacies of their work through becoming integrated members of Facebook Groups dedicated to Airbnb hosting. This paper will be presented at the 22nd ACM Conference on Computer-Supported Cooperative Work and Social Computing in Austin, Texas.

The sharing economy has been growing at a rapid pace, with numerous emerging platforms such as Uber, Lyft, and Airbnb that have revolutionized how individuals interact with services long provided by established industries. One crucial aspect that distinguishes Airbnb from traditional hotels is that while traditional hotels are typically operated by lodging…

This blog post summarizes a paper that investigates how removal explanations affect future user activity on the social media site Reddit. This paper will be presented at the 22nd ACM Conference on Computer-Supported Cooperative Work and Social Computing (CSCW) in Austin, Texas. This paper received a Best Paper Award at CSCW.

Social media platforms usually make content moderation decisions without explaining to the end-users why those decisions were made. Prior research suggests that this secretiveness often frustrates users who suspect that the platforms are biased in some ways. Would it help platforms to instead be transparent about their processes? …

This blog post summarizes a paper on understanding fairness in content moderation from the perspectives of end-users that will be presented at the 22nd ACM Conference on Computer-Supported Cooperative Work and Social Computing (CSCW) in Austin, Texas. This paper received a Best Paper Honorable Mention Award at CSCW.

“I feel sad that my effort in making that post was for nothing, and that no one will see it and no one will reply with any help or advice.” — P254

How do users feel when their content is removed from online communities? Does it deter them from posting again? Does…

This blog post summarizes a TOCHI paper about the use of automated tools for content moderation on the social media website Reddit that will be presented at the 22nd ACM Conference on Computer-Supported Cooperative Work and Social Computing in Austin, Texas.

Moderating content on social media websites involves making trade-offs between the goals of achieving high efficiency and sustaining low costs. It is possible that moderation systems can considerably prevent spam, harassment and other forms of abuse on a large community if enough expert human moderators are available to carefully review each post. But that may drive up the costs…

This blog post summarizes a paper about online harassment and content moderation on the social media website Twitter that will be presented at the 21st ACM Conference on Computer-Supported Cooperative Work and Social Computing.

With harassment growing on many online platforms, what tools do users have to protect themselves? Are those tools effective? Do tools designed to protect users ever block too much content, or block unfairly? In this study, we interviewed people who use Twitter blocklists, a mechanism developed by third-party volunteer users on Twitter aimed at addressing the problem of online harassment. We also interviewed people blocked by…

Shagun Jhaver

CS PhD Candidate @GeorgiaTech | https://shagunjhaver.com

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