Product & service designer. Currently @Salesforce, formerly @Cooper @AdaptivePath. Views are my own.
I was fortunate to attend Enterprise UX 2017, the San Francisco edition of the Rosenfeld Media conference, at the Innovation Hangar over June 8 and 9. This brief (non-comprehensive) write up is what stood out to me, and what I think is interesting to share — both with those who…
I rarely encounter the term emotional labor in the world of design, and that troubles me. In this brief post, I’ll explain why it needs to be part of our vocabulary.
I’m using the word design to encompass UI, UX, experience, service, brand, behavior, and…
This is a rough transcript of my Big Design conference talk Don’t Make a Journey Map: when good tools go bad.
I get asked this question often. Over years of answering it to various degrees of confusion, I’ve arrived at the following personal definition. May you find it helpful.
Is this something you’ve been wanting to do? Here’s how these three tools fit together, in one diagram (and some supporting paragraphs of text).
