As a UX designer/developer at Kira Systems, one of the first pain points I noticed was Kira’s registration and login flow. Kira is an app that extracts information from contracts using machine learning, and is used primarily by lawyers for due diligence. When users can’t access their work on the app, we hear about it.
We would get 5–7 support tickets per week with these types of issues:
Help, I can’t login! My activation/password reset email never arrived!
The link on the activation/password reset email you sent is broken!
I know my email address and password are correct, why can’t I…
So you want to learn Clojure. Maybe you’ve (I’ve) started a job as at a startup and you (me) literally have no idea what functional programming is.
When things first started falling apart for me, I was totally at a loss for where to turn for help. If anyone would know where to find help, it should have been me — I’d been working in the social service sector in Toronto since I was 17. And yet…I could not find a therapist. I didn’t know where to start.
I needed help navigating a mother who had threatened to commit suicide if I moved out, an extended family that said they would blame me if she did, and the extremely abusive queer relationship I had fallen into. …
Software developer @DotHealth + comics + contemporary art + snacks + taurus + have no chill 😑 + she/her.