Brian ShapiroThe High Cost of Poor Internal Communication — Shapiro CommunicationsOn April 9, 2017, a passenger was forcibly dragged off a United Airlines flight from Chicago to Louisville, KY.Jan 9, 2018Jan 9, 2018
Brian ShapiroWhy Invest in a Customer Service Training Program?There are no secrets when it comes to customer service. Most people like a smile, eye contact, and a pleasant demeanor. It’s no secret that…Dec 12, 2017Dec 12, 2017
Brian ShapiroHow Managers & Leaders Can Improve Communication Skills — Shapiro CommunicationsOrganizations depend on competent leadership to grow, prosper and ultimately survive. Typically, communication in the workplace will mimic…Nov 28, 2017Nov 28, 2017
Brian ShapiroWhat is Organizational Communication & Why is it Important?What is organizational communication? It’s a term that can elicit different definitions for different people.Nov 14, 2017Nov 14, 2017
Brian ShapiroACI’s Employee Engagement Survey for Customer Experience“Customer experience” is a widely used term, the definition of which can vary depending on the industry. For airports, the customer…Nov 2, 2017Nov 2, 2017
Brian Shapiro3 Pillars for Effective Communication in the Workplace2,300 years ago, the noted Greek philosopher Aristotle made a significant discovery when he successfully identified the three core tenants…Oct 31, 2017Oct 31, 2017
Brian ShapiroIs your Communication Generating Unintended Consequences?You’re No Harvey Weinstein (not even close), but is your Communication Generating Unintended Consequences?Oct 24, 2017Oct 24, 2017
