Looking to keep track of app ratings & reviews, automate responding to user reviews, enhance the conversion to install rate, and adjust ASO? With AppFollow, you will be able to keep up-to-date with the trends for your own apps as well as get a bird’ eye view of your competition.
When we founded AppFollow back in 2015, we had one simple goal in mind: to simplify the daily routine of app developers around the world. …
Looking for an easier way to keep track of your review management strategy? The answer lies in automation.
We’re not talking about the robotic, templated answers that leave customers feeling even more frustrated than they were before submitting a review. Today’s automation tools have the potential to free up your support team’s time while helping you continue to build great relationships with your users.
“After working closely with AppFollow to implement automation strategies, our average response time has improved by 30% for iOS and by 35% for Android.” — Dina Borysevich, Customer Support Manager at Flo.
These days, customers expect…
We completely revamped AppFollow turning it into a single hub for everyone who is involved in running mobile apps. Now, product, marketing, support, and analytics teams can finally use the same tool to reach their goals. And this tool is AppFollow. More than 30 new features, a completely new website, and a freshened-up private area — that’s what expects you in AppFollow 6.0.
Buckle your seatbelts, we are going to take you for a ride around our features.
The Swedish company, currently based in Malta, King was one of the first publishers to succeed in casual mobile games. Today, King owns more than 20 titles on the App Store and Google Play, including the Candy Crash Saga hit. This match-three mobile game was released in 2012 and became the main revenue stream for the publisher. The game also conducted to the widespread of match-three genre and saw countless replications. …
The Customer Support team strives to address each and every customer’s feedback. But with this significant amount of user feedback, they used to spend their time on repetitive replies to typical reviews, including “Thank you” notes, or common reviews about ads. App Store Connect and Google Play Console couldn’t provide BitMango with the right tools to organize reviews and so react swiftly to the ones that matter most. To improve their support efficiency, BitMango turned to AppFollow and its support solution, Auto-replies.
AppFollow Auto-replies were intended to free up the team from replying to the majority of positive reviews and…
You probably don’t have the luxury of weeks to find such an insight. However, when the app has thousands of reviews, valuable feedback can be buried amongst spam or a bunch of 5-star ‘thank yous’. Is there a way to eliminate the noise and false positives which also brings to the surface the precious insights that can qualitatively improve your product?
At AppFollow, we automated customer feedback analysis, and now the search for insights and hidden issues has become easier than ever before. We’re delighted to introduce Semantic Analysis 2.0, the tool for sentiment analysis across app stores. …
The brand new Keywords & ASO tool opens up new opportunities for keyword research and optimization. In this post, we are going to give you a brief overview of the changes and dig deeper into the new metrics.
This blog post covers what product fit in mobile app business is, discusses where the product stands in the business strategy, and provides insights on discovery methods, including app reviews study, gap search, and user interview. Don’t forget to check out the full video at the end of the blog post — it contains a lot of additional information on the topic.
Product/Market fit is a degree to which a product satisfies the market demand.
In the early stage of my career as a product manager, I thought that it was me to define what a product does and what…
So, how might this affect your app’s average rating?
Previously, developers used a custom rating prompt before Apple’s in-app request. A custom popup with cute graphics asked a user if they liked the app or game, and if they tapped yes, it led them to the store. If not, the popup would show them a feedback form meaning that these reviews would never appear in the store.
We found a few cases to prove this theory among our customers, and all of them happened in the US App Store.
Family Hotel, released December 30, the United States