Priyank SharmaFind Your Joker“…and that’s our problem statement!” exclaimed Ruchi while almost banging the ‘next’ arrow key on her seemingly fragile laptop. Ruchi was…May 1, 2018May 1, 2018
Priyank SharmaCX is Your Only Differentiator in the Experience EconomyI hurriedly looked at my watch and realized that I had spent 2 hours in the majestic LEGO store located in the heart of New York City. I…Mar 10, 2018Mar 10, 2018
Priyank SharmaCustomer focused Vs. Customer EmpathyThe most common definition of Empathy is walking into your customer shoes. No doubt, it’s efficient and does the good work of summarizing…Oct 10, 2017Oct 10, 2017