#cxcrushIs It Really Worth It To Train Your Contact Center Agents?There’s a turnover epidemic in contact centers. On average, annual agent turnover is between 30–45% and companies are spending several…Oct 10, 2017Oct 10, 2017
#cxcrushYou Don’t Trust Your Contact Center Agents (But It’s Not Your Fault)Contact centers don’t trust their agents. To be fair, it’s not their fault.Oct 5, 2017Oct 5, 2017
#cxcrushAre Virtual Contact Centers The New Solution To Old Problems?Contact centers are in the middle of an identity crisis.Oct 2, 2017Oct 2, 2017
#cxcrushStats, Graphs and GIFs All About Omni-Channel & Single Customer ViewBeautiful graphs and GIFs to illustrate the importance of omni-channel and single customer view in contact centers.Mar 28, 2017Mar 28, 2017
#cxcrushIntimacy is the key to every great (customer) relationship.People are developing stronger bonds than ever with their favorite brands, and fostering that intimacy has become a prime focus for…Mar 21, 2017Mar 21, 2017
#cxcrushAvaya Bankruptcy: Let’s Talk About The “What Now?”But first — here’s the quick and dirty look at what the heck happened.Jan 25, 2017Jan 25, 2017
#cxcrushin#cxcrushThe Surprising Connection: New Year Resolutions and Cloud SoftwareToday, January 14 is Ditch Your New Year’s Resolutions Day.Jan 14, 2017Jan 14, 2017
#cxcrushIs It Too Painful to Switch To A Cloud Contact Center Platform?“It’s too hard to switch to a cloud contact center platform.”Dec 20, 2016Dec 20, 2016
#cxcrush5 Communication Skills Every Agent Needs to MasterHave you ever experienced inconsistent customer service from a company? Sometimes the experience is amazing, while other times you hang up…Dec 20, 2016Dec 20, 2016