Shaun Juncal
Aug 9, 2017 · 1 min read

Great article, Eva!

Building a business with customer success at the core also has a ripple effect and influences all the other teams. Sales knows CS shares many of their goals. Marketing knows CS actually cares about the long-term (not just number of tickets and time to close). Finance can look at CS metrics as they relate to account growth and justify ROI.

I was hoping this would conclude with Hubspot launching a new “Customer Success” layer to the growth stack :)

    Shaun Juncal

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    Avid reader, furniture-builder, world traveler, and soccer aficionado. Product Marketing Manager at @productplan