The Delta incident doesn’t surprise me because it’s the “American Way” to slack on infrastructure…

You are right, legacy systems stay on way too long. Vendor agreements, support and maintenance, and the pain of switching and upgrading a system that’s by and large pretty reliable and so deeply integrated are things few CTOs want to touch.

But the biggest pain point is training! It costs millions to re-train all those flight crews, gate agents, and support teams on new systems. That money doesn’t come out of thin air.

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