Tsung-Hsien WenTowards AI-Assisted Customer Support AutomationThere is a growing need in customer support automation solutions using the latest AI technology, and it has the potential to completely…Feb 5, 20191Feb 5, 20191
Tsung-Hsien WenMoving from Engineering to Orchestrating ConversationsThe idea of engineering chatbots has failed us for way too long. It’s time to embrace a new philosophy and start orchestrating…Jan 21, 2019Jan 21, 2019