Shirin DevganCustomer Success is Not (Just) the Job of the CSM Team: An Intern’s PerspectiveYes, you did read my title correctly. This counterintuitive statement is actually quite logical. The idea of customer success has been…Aug 5, 2020Aug 5, 2020
Shirin DevganCustomer Onboarding Process: A CSM Intern’s PerspectiveMy fifth week as an intern has been full of new knowledge and understanding of what goes into the onboarding process. It is vital for the…Jul 22, 2020Jul 22, 2020
Shirin DevganThe Age of The Customer: A CSM Intern’s PerspectiveWhat is the key to a successful start-up and company? A couple of years ago, this question could have had various answers. However, now it…Jun 28, 2020Jun 28, 2020