Kindwork Customer Experience & Support Bootcamp — Training Recap
Over the last six weeks, I have experienced immense growth as a professional. I have spent over 250+ hours covering many new digital, professional and CX skills in the KindWork Customer Experience & Support Bootcamp. These skills have thoroughly prepared me to succeed in a Customer Experience support role in a startup tech company.
This week marks my last week in the KindWork Customer Experience & Support Bootcamp. Tomorrow I’ll graduate from training and I’m ready to hit the ground running.
Here are my top five highlights from the program overall:
- Professional Soft Skills: Although I’d worked in a team before, the lessons I learned about communicating effectively in the workplace, time management and giving and receiving feedback were very helpful to me. I feel more confident about my ability to conduct myself professionally in the workplace. As a result of this training, I know I will be a better team player in my next role than I have been before.
- Technical skills: From responding to tickets Zendesk to working on live chat through Intercom, and passing the G Suite certification exam, I mastered relevant technical skills that’ll allow me to transfer to a role in CX. Although it was sometimes challenging to learn to use new software, my classmates and I were more than willing to work as a team and assist each other in our journey.
- Customer service mindset: Prior to this Bootcamp, I’d been providing customer support for about three years in an office setting. The Bootcamp took my understanding to the next level by helping me see customer support as a crucial business driving function. We studied companies known for excellent support like Warby Parker, Apple, Zappos, and Glossier. I’ll take these lessons with me into my next role.
- Guest speakers: We had the opportunity to speak with guest speakers, who are already leaders in the tech field like Stephanie Tkach at Uber, and Nicole Cuellar at Peloton. My take away from hearing them speak is to be confident in who I am because I have a unique contribution to any work setting I find myself. JQ Hendrickson encouraged us to create a brag bank that we can always refer to if we feel less confident. I am definitely taking these tips with me to my next role in bringing my best self to work.
- Tech Office visits: Before enrolling in the KindWork Bootcamp, I had never actually been in a tech office before. Visiting the Zola and Facebook offices was eye-opening for me because I was able to have a firsthand experience of the energy, culture, and pace of a flourishing tech company. I appreciate all of those who hosted us, and allowed us to learn from their experience!


The KindWork Bootcamp has been a career game-changer for me. I’ve gained a new set of professional skills and I’m ready to apply them to my next role! I hope my experience can serve as an encouragement for anyone who is thinking about launching their career in tech.
Thanks for following along on my journey, I’m looking forward to reporting back when I am in my new role!
