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What is 2pc baggage allowance in Ethiopian Airlines?

Shophia Jonas
3 min readOct 14, 2023

Ethiopian Airlines, like many airlines, handles baggage-related inquiries and issues through their general customer service rather than providing a separate, dedicated phone number for baggage inquiries. If you have concerns or questions related to your baggage, including lost, damaged, delayed, or missing luggage, you should contact Ethiopian Airlines’ customer service, where they will assist you in addressing the matter and providing the necessary guidance. To ensure you have the most up-to-date contact information, consider following these steps:

  1. Visit the Official Ethiopian Airlines Website: To find the most current contact information for Ethiopian Airlines baggage services, start by visiting the official Ethiopian Airlines website. You can access the website using your web browser at Ethiopian Airlines Official Website.
  2. Locate the “Contact Us” or “Customer Service” Section: Most airline websites have a “Contact Us” or “Customer Service” section. This is where you can find various contact options and information, including how to get in touch with their baggage services.
  3. Review Baggage-Related Contact Information: Within the “Contact Us” or “Customer Service” section, you should find details related to baggage services. This typically includes a phone number or email address that passengers can use to inquire about their baggage.
  4. Contact Ethiopian Airlines Customer Service: Once you’ve located the appropriate contact information for baggage inquiries, use that information to reach out to Ethiopian Airlines’ customer service. This can usually be done by phone or email.
  5. Provide Relevant Details: When you contact customer service, be prepared to provide the following information to help the airline assist you more effectively:
  • Your full name and contact information.
  • Your booking reference or ticket number, which helps the airline locate your travel details.
  • A clear description of the baggage-related issue you’re facing, whether it’s lost luggage, damaged items, delayed delivery, or another concern.
  • Any documentation you may have, such as baggage claim tags, receipts, or pictures of damaged items.
  1. Follow Customer Service Instructions: The Ethiopian Airlines customer service team will provide you with guidance on how to address your baggage issue. This may include initiating a baggage search, providing a reference number for your case, or giving you instructions for filing a claim.
  2. Keep Records: It’s essential to keep records of all interactions with the airline regarding your baggage issue. Note down the names of the customer service agents you speak to, the date and time of your conversations, and any reference numbers provided.
  3. Be Patient and Persistent: Resolving baggage issues can take some time, so it’s important to remain patient and stay in contact with Ethiopian Airlines as needed. If you do not receive a response within a reasonable timeframe, don’t hesitate to follow up.

Remember that contact information and procedures may change, and it’s crucial to verify the most up-to-date details directly from Ethiopian Airlines’ official website. Keep in mind that baggage-related inquiries are typically managed through the airline’s general customer service, and you may not find a separate phone number exclusively for baggage issues.

In cases of lost or delayed baggage, it’s also essential to review the airline’s baggage policies and terms to understand your rights and any compensation or assistance you may be entitled to.

For immediate or urgent issues related to lost baggage while you’re at the airport, you can often visit the airline’s baggage service counter or lost and found desk at the airport to report the problem and receive assistance in person. Airport staff can provide you with guidance on how to proceed and may initiate a baggage search or claim process right on the spot.

In the rare event that you’re unable to retrieve your baggage at the airport, Ethiopian Airlines and most airlines have a system for tracking and returning lost items to their owners. Airlines will typically make every effort to locate and return lost luggage to the rightful passenger.

Visit here: https://sites.google.com/view/traveloblog/home/ethiopian-airlines-customer-service

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Shophia Jonas

If you have any queries or you want to updateds news for any airlines then you can connect with us through +1(808) 865-5455